Last updated: January 1, 2025
At HOTEMOGISX (“we”, “us”), we want you to be fully satisfied with our hotel management services and subscriptions. This Refund Policy explains how refunds are handled for any purchases made through our website hotemogisx.com or related services.
For monthly subscriptions, refunds are generally not issued for the remainder of a paid month, except in cases of cancellation due to service unavailability or as required by law. For annual plans, we offer a prorated refund for the unused portion if you cancel within the first 30 days of purchase.
One-time fees for setup, onboarding, consulting, or custom development are non-refundable after the work has begun. However, if the service was not delivered as described, we will work to correct it or issue a partial/full refund at our discretion.
If you received a free trial or discounted promotional offer, you are not entitled to a refund for the discounted/free period. After the trial, you will be charged the normal rate unless you cancel before the trial ends.
To request a refund, please contact us within 14 days from the original purchase date (unless otherwise specified) via email at [email protected] or by phone at +14198668117. Provide your account details, the transaction ID, and the reason for the request. We may request additional information to process it.
Approved refunds will be processed within 10 business days after the approval. The refund will be issued to the original payment method, minus any applicable processing fees (unless prohibited by law). You will receive a confirmation email once the refund has been issued.
The following are non-refundable: add-on services, training sessions already attended, overage fees (e.g., exceeding SMS or email limits), and any charges incurred due to bank or payment processor fees.
You can cancel your subscription at any time via your account dashboard or by contacting support. Cancellation takes effect at the end of the current billing cycle, and you will retain access until that date. No partial refunds are given for the remainder of a current period, except under special circumstances.
We are not liable for delays or refunds caused by events beyond our control (e.g., natural disasters, internet outages, or government actions). In such cases, we may offer credits instead of refunds.
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with the effective date. The policy applicable is the one in effect at the time of your purchase.
For any questions or refund requests, please contact:
HOTEMOGISX Billing
Email: [email protected]
Telephone: +14198668117
Address: 200 Spectrum Center Drive, Suite 300, Irvine, CA 92618, USA
We are committed to fair practices and will review each request reasonably.